Help & Contact
Quick answers about playing with DrawDay, and a direct line to our support team. Learn / How It Works
Common questions
Account & sign-in
Use Sign In at the top right to create a player account or sign in. Vendors and admins also sign in there and are routed to their own areas. If you forgot your password, use the reset link on the sign-in page.
Entering a game
Open a game, choose one of its allowed pledge amounts and create a pending play. Each player can hold up to five entries per game. A play only counts after an approved vendor confirms your cash.
Vendor receipt validation
Pay the pledge in cash to an approved DrawDay vendor. The vendor confirms it and gives you a one-time receipt code (or scans your play QR). Codes expire and can be used only once.
Finding vendors
Open Find Vendors to see verified stores on the globe or in the list, then tap Drive with Google Maps for directions. Stores still awaiting GPS checks appear as “GPS location pending”.
Watching a draw
When a game closes, its Watch Live Draw button opens the reveal. The race animation is presentation only — winners are already locked by the server.
Claiming a win
Winners see a private claim code in their account. Bring it to the assigned vendor, who verifies identity and requests admin approval before paying or handing over the prize.
Winner Community
Only players with a real, completed win can post a story. Anyone can read; signed-in players can like and comment.
Location permissions
DrawDay only asks for your location when you tap Near Me. Your position stays on your device for that visit and is never saved.